When you sign up for Adobe Creative Cloud, it installs the Creative Cloud app. This app acts as the central hub through which you can install Creative Cloud apps like Photoshop, Illustrator, and Premiere, manage your subscription licensing, and access related Adobe services such as Adobe Stock and Behance.
If you’re having issues with the Creative Cloud app, or if you’ve let your Creative Cloud subscription expire and don’t plan on renewing, you may need to uninstall Creative Cloud on your Mac. Here’s how to uninstall the Creative Cloud app and the individual Creative Cloud applications in macOS.
Uninstall Creative Cloud App
From your Mac desktop, make sure that Finder is the active application and choose Go > Utilities from the menu bar at the top of the screen.
This will launch a new Finder window and display the Utilities folder. Alternatively, you can navigate in Finder directly to Macintosh HD\Applications\Utilities\Adobe Installers. In the Utilities folder, open the folder named Adobe Installers.
The number of items within this folder will depend on your version of Creative Cloud and the number of Creative Cloud apps installed. To uninstall the Creative Cloud app, find and launch Uninstall Adobe Creative Cloud and enter your admin password when prompted.
Select Uninstall from the confirmation window:
The process to uninstall Creative Cloud will then begin, with a progress bar indicating its status.
Once Creative Cloud has been uninstalled, click Close to finish.
And that’s it! If you uninstalled Creative Cloud because you’re leaving the service, you’re all set. If you uninstalled it for troubleshooting reasons, I’d recommend first rebooting your Mac and then using the Creative Cloud installer to reinstall a clean copy.
Uninstall Included Creative Cloud Apps
If what you’d like to do is not uninstall Creative Cloud itself but uninstall an app within it (like Photoshop), then you’d instead do that from within Creative Cloud’s menu bar icon, which looks like this:
Click the Creative Cloud icon in your menu bar, navigate to the Apps tab and find your installed app in the list of My Apps & Services. Click the small downward facing arrow on the right side of the Open button and select Uninstall from the menu.
A progress indicator will appear underneath that same Creative Cloud icon as it uninstalls the application, both at the top and next to the app’s name:
You’ll need to repeat this process for each app you wish to uninstall, and you can reinstall the apps later by returning to this menu and clicking the corresponding Install button.
Optional: Use the Creative Cloud Cleaner
The steps above to remove Creative Cloud or an individual application within it should work in most cases, but if you’re still having issues with the service or a particular app, you can try the Adobe CC Cleaner Tool, a free utility from Adobe that can “more precisely remove installation records for Creative Cloud or Creative Suite applications that may have become corrupted or may be causing problems with a new installation.”
Just head over to the tool’s webpage to find download links and troubleshooting steps for both macOS and Windows.
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