GOG Rolls Out Return Policy for Games that Don’t Run as Expected

Good Old Games (a.k.a. GOG) is one of our favorite companies. Founded in 2008, the Cyprus-based website offers fully legal and DRM-free copies of classic games for a few bucks each. While most of GOG’s catalog can be obtained elsewhere, the company differentiates itself from the competition by promising compatibility with modern operating systems. GOG’s team of software engineers work to ensure that each game, in many cases decades old, can run out-of-the-box on current versions of Windows and OS X via a mix of software tweaks and pre-configured emulators.

This works in most cases, and the TekRevue staff has long enjoyed playing Duke Nukem 3D, Fallout, and Master of Orion on the latest Windows PCs and Macs without complaint. But everyone’s hardware and software is different and, despite GOG’s best efforts, some games may not be playable on some users’ computers.

To remedy this possibility, GOG on Monday announced a new “Worldwide Money Back Guarantee,” promising customers full refunds within 30 days of purchase for games that don’t run properly on a customer’s PC or Mac.

If you buy a game on GOG.com and find that it doesn’t work properly on your system, and our support cannot fix the problem, you get a full refund. It’s a worldwide guarantee, and you have whole 30 days after the purchase date, to contact us about the refund.

Further, the company is also rolling out a blanket return policy for all games. Like many digital retailers, GOG stores purchases in a user’s online library, and users must manually download the games they want to play. With that in mind, any purchased game may be returned for a full refund within 14 days of purchase, as long as the game wasn’t downloaded. This means that this policy doesn’t cover games you’ve played and didn’t like, but it does help if you pull the trigger on a purchase during one of the company’s frequent sales, but later regret the decision.

Both policies are effective immediately and also cover all purchases made during the last 30 days. Those interested in learning more can check out GOG’s video, embedded above, or visit the company’s support page.